• For hygienic reasons dog furniture, dog beds, dog cushions and related products are final sale and cannot be returned, regardless if the package is being claimed open or not.
• Custom made, special order and clearance items can not be returned or exchanged.
• Shipping costs are non-refundable.
• Items shipped to a customer from outside of the destination country may be subject to customs or brokerage import fees which the receiver is liable for. The customer is responsible for all shipping fees and brokerage charges.
• The customer/purchaser agrees that all goods remain the property of Eden Dog Beds until full payment is received.
• Fluctuations in manufacturing and raw materials may occur and thus the product may not be exactly as shown in the photos online. Fluctuations in color and size may occur.
• All credit card transactions are processed in Canadian funds, US dollar value is converted based on the days exchange rate. Fluctuations in the exchange rate between processing and posting can and will occur and can be up to 2% (either more or less). Overages due to this fluctuation will not be credited.
  

 

• Eden Dog Beds is not responsible for any time guarantees in shipping, we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.
• Many items shipped will require a signature upon delivery in order for us to verify receipt of the item.
• If a product is damaged in shipping the damage must be reported to us within 2 business days of receiving the product. Upon verifying the damage with digital photos sent by the receiver we will arrange to have the damaged item picked up and we will ship you the identical item as a replacement. Damaged items cannot be returned for a refund, only exchanged for the same item.

 

• Due to the nature of the product use and potential abuse by your pet, no warranty apply's to any Eden Dog Beds product.

 

By purchasing and using our products, you agree that Eden Dog Beds & Eden Home And Plumbing Group Inc., its employees and affiliates cannot be held responsible for any accidents, liabilities, misuse of products or damage caused. Eden Dog Beds & Eden Home And Plumbing Group Inc. cannot be held responsible for discrepancies, or inconsistencies that may occur due to manufacturing changes.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sales@edendogbeds.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted